[Old] SSE fined £10.5m by Ofgem

Energy supplier SSE was fined £10.5m by the regulator Ofgem for mis-selling gas and electricity in April 2014.

Source: BBC - http://www.bbc.co.uk/news/business-22011717

Npower to write off energy bills

As reported by Uswitch, Director of Communication for Npower Guy Esnouf told Radio 5live listeners: “Anybody who left us before December, so six months ago, and hasn’t received a bill from us, then we are going to write that off.”

Source: http://www.uswitch.com/gas-electricity/news/2014/06/06/npower-responds-to-consumer-complaints/

Npower tops customer complaints again

"Npower in chaos." Top of the compliants league again. Been there since the end of 2012.

Source: http://m.bbc.co.uk/news/business-27374580

E.On to pay £12m for mis-selling

E.On to pay £12m for mis-selling.

It will do this by paying c£35 to the 333k customers receiving the Warm Homes Discount. So, vulnerable customers. It will need to contact customers who may have lost out and pay them too.

Source: Ofgem https://www.ofgem.gov.uk/press-releases/e.-pay-%C2%A312-million-package-following-ofgem-mis-selling-investigation

British Gas Business pays £5.6m in penalties

BGB computer system issues preventing non-domestic customers from switching. Also failure to tell customers their tariffs were expiring.

£1.3m already paid to those affected.
£3.45m to an energy efficiency fund.
£0.8m penalty.

Source: Ofgem

ECO progress, Q3 2013

Charts below showing energy supplier progress notified to the end of August and those which were approved by the end of September as a percentage of their phase 1 & 2 obligations (1 January 2013 to 31 March 2014). 

So, I think if on target they should have about 9 out 12 months (75%) done of phase 1 and 6 out of 12 of phase 2 (50%).  So on average 15/24 = 62.5%? Most are well behind and there are interesting strategies between the suppliers.

The end deadline is 31 March 2015 for all phases however (phase 3 will start 1 April 2014)

The figures do not include excess actions from CERT and CESP, which are likely to be material for some suppliers. 

Source: Ofgem - October 2013 ECO progress per Ofgem

Ofgem fines E.On over CERT lightbulbs

Fine £500k; payment of £2.5m to vulnerable customers.

So, a total outlay of £3m for misreporting the distribution of 3.4 million energy saving lightbulbs. Some of which somehow ended up being sold in Ireland.

They still hit their CERT targets which ended 31 December 2012 however.